Yes, we provide free shipping on all orders over $200 Ontario-wide and over $250 Candada-wide. This includes insurance up to $100 and a tracking number which is provided to you in your shipping confirmation email.

For orders under $200, a small shipping fee of $15 applies which covers the actual shipping cost, insurance up to $100 and a tracking number. This will be reflected at the checkout.

Usually shipping is 1-2 business days once the order is processed within Ontario and 2-4 business days for the rest of Canada. You will receive shipping notifications by email.

At the Irish Design House we have a 14-Day exchange policy (exclusions apply, see below) on the item(s) purchased at our store, whether it was an in-store or online purchase. You may exchange your original item(s) for any other item(s), or you may exchange for a gift card to the value of your purchase. This gift card has no expiration, it is linked to the original purchaser and is also valid both in-store and online. It will be sent electronically to you and will be recorded on your customer profile for safe keeping. 

 REFUNDS:
At the Irish Design House, our top priority is to provide handmade item(s) of impeccable quality. We do not offer refunds.

DAMAGED ITEM:
If your purchase is damaged in any way or seen unfit for purpose, we will provide a refund to the original payment method within 14 days of the original transaction. A valid receipt must be provided or proof of purchase* and also proof of the flaw/damage to the item. We encourage all customers to leave their name and/or email with us when making an in-store purchase as this allows us to validate purchases in the event a receipt may not be available. Please report any damages, flaws and faults as soon as soon as possible after purchase. 

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If you are not in a position to return the item(s) to us in person within the allocated time period, you may ship the item(s) to us at the below address with prior written confirmation at your own expenses. An electronic gift card will be issued once the package has been received and examined. 
Irish Design House, 756 Queen Street East, Toronto, ON M4M 1H4. // hi@theirishdesignhouse.com

Exclusions:
Items purchased at a discounted or sale price are final sale and cannot be exchanged or refunded for any reason - no exceptions will be made. 
Earrings are also exempt from exchanges and refunds for hygiene reasons. 

Yes, all our items are handmade by craftspeople and skilled workers in various parts of Ireland.

We are currently importing form over 100 artisans and independent companies that are stocked at our Toronto store.

We are very proud of all our irish designers and artisans and the products they create. As these items are imported, it makes them truly unique in Canada.

The only two exceptions to this are :
1. FADA clothing. This is a clothing line that is designed and created by our founder Sinéad. Her background is in Fashion Design in Ireland, and when she moved to Canada in 2013, she brought her label with her and continued designing and creating in Toronto. She uses local seamstresses to create the collections.

2.Our T-shirt Collection. Sinéad's husband Benny is a graphic designer working independently in Toronto. He designed a small range of fun tshirts which were then printed locally in Toronto for sale at IDH.